Description
The full customer lifecycle for CS teams: onboarding, health, escalations and renewals.
Format
A path of 4 modules (about 150 minutes in total). Learners progress at their own pace, with practical exercises and a short quiz at the end of each module.
Each license gives one employee access to this training. Assign licenses yourself from your account, as soon as your order is approved or paid.
What you’ll learn
- Accelerate time-to-value
- Anticipate churn
- Handle escalations calmly
- Grow accounts at renewal
Who should take this path?
Customer success teams.
Curriculum
Instructor
With over 10 years of experience in AI implementation, automation engineering, and intelligent system design, Phillip specializes in building scalable AI workflows for businesses and technical teams.
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Looking for answers?
One license gives one employee access to this path. Choose the number of licenses here or in your cart, then assign them to your employees from your account.
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Combine modules and learning paths in a single cart. Your customer account is created with your first request, and access is deployed in one click.
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